Q&A

A: Antiques and other old items are each one-of-a-kind pieces. Every piece differs in color, condition, and other characteristics. For this reason, we do not offer a purchasing agent service for specific antique items. However, requests such as "I want something like this!" are valuable input for our regular hunting trips. We can keep an eye out for such items while searching. Items purchased in this way will be introduced as new products.

A: Every item at .FR à l'époque is a one-of-a-kind piece found at flea markets and brocante fairs. If a category is already featured on our site, it means we are always searching for items in that category and purchase them whenever we find them. However, since each item is one-of-a-kind, even within the same category, the color, shape, and era will differ. Questions about "restocking the same or similar item" are the hardest to answer—even we don't know the answer ourselves. Our reply is always "We'll buy it if we find it!" Since we go out searching every single week, our stock situation changes weekly as well. In other words, we don't even know what items will be available a week from now. Please enjoy the one-time encounters of the flea market.

A: Yes. We offer a small-scale wholesale program with 20% or 30% off. For details, please see our petit wholesale page.

A: Since shipments are sent from overseas, we are unable to specify a delivery date or time. We appreciate your understanding. However, for DHL shipments, we register the email address provided at the time of purchase for shipping notifications. After shipping, you will receive detailed tracking emails, which will allow you to check and adjust the final delivery timing to your home.

A: At .FR à l'époque, based on our philosophy of valuing antiques and vintage items, we operate as eco-consciously as possible and ship using reused boxes.

If you have shopped with us before, you may already have a sense of this—everything except the tape is reused material.

For wrapping items, we use fabric scraps such as clothing material that would otherwise be difficult to reuse individually. We do not offer elaborate gift wrapping. It's quite different from typical gift wrapping you might see elsewhere, but those who love antiques may find it appealing.

A: We always reply to every email we receive. It's possible our reply has ended up in your spam/junk folder—please check there as well. If you still can't find it in your spam folder, it's possible your email never reached us. We apologize for the inconvenience, but please try sending your email again, or add us as a friend on our official LINE account and contact us through LINE instead.

A: We're not entirely sure what causes this, but garbled text sometimes occurs due to factors such as "being sent from overseas" or "Mac environments." In such cases, please try changing your email client's encoding to Unicode or similar. If the issue persists, please also try checking your email through your provider's webmail service.

A: To cancel an order, please contact us via our inquiry email within 3 days of placing your order. We are unable to accept cancellations after this period, or after payment has been made. We appreciate your understanding.

A: All items at .FR à l'époque are one-of-a-kind antique or vintage pieces. We are unable to accept exchanges or returns, so please understand this in advance. If you have any questions, please contact us before placing your order. Thank you for your understanding.

A: Items are shipped internationally from France. If shipped via DHL, delivery generally takes about 3 to 4 days. For other shipping methods, please allow about two weeks. Our shipping days are Monday or Tuesday, and Thursday or Friday. If shipped early in the week, your order will typically arrive later that same week; if shipped later in the week, it will typically arrive early the following week.