How to Shop
From Order to Shipping
Please be sure to read this before placing your order.
Items at .fr à l'époque are sourced from flea markets in France.
As all items are one-of-a-kind vintage and antique pieces, some may have minor flaws or signs of wear.
Personally, when it comes to old items, I prefer the sense that something has been cherished and preserved over time, rather than the "perfection" of something brand new, and I consider such flaws and wear to be part of the charm of vintage items. We hope you'll enjoy this feeling that current products simply cannot offer.
That said, we do our best to show the condition as clearly as possible through photos and descriptions.
If you have any questions, please contact us before placing your order.
*The "weight" listed in the product details refers to the estimated weight after packaging, not the weight of the item itself. Please use it as a reference for shipping costs.
We appreciate your understanding regarding the nature of vintage and antique items.
Recently, we've had a small number of customers
who place an order and then, without any communication, simply disappear and effectively cancel the order.
Unlike face-to-face transactions, we believe that "communication" is the only way to build trust between both parties online.
We intend to show our sincerity so that you can trust us in return, and we ask that you please engage with us with at least a basic level of good faith.
If a customer has done this in the past, we may decline to do business with them in the future.
We understand this may be difficult to hear, but given the one-of-a-kind nature of our items and the meaning of selling online, we ask for your understanding as we prioritize customers who regularly support us and who interact with us in good faith. Thank you for your understanding.
How to Shop
There is a 7-hour time difference between Japan and France (8 hours during daylight saving time).
If your contact email is a mobile address, please note that our replies may arrive in the middle of the night in Japan. We appreciate your understanding.
*****What happens after ordering?*****
Once we reply with a confirmation email, the system status will change to "merci vendu."
You may cancel your order within 3 days of the status changing to "merci vendu."
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For Those Considering Holding Items for About 2 Weeks or Placing Multiple Orders for Combined ShippingWe previously had an official holding system in place, but due to store circumstances, we have discontinued the official holding system. However, for approximately 2 weeks from your first order, we do offer a loose holding arrangement for customers who wish to take a few extra days to browse other new items. If you would like this option, please be absolutely sure to select Bank Deposit on the final checkout page. Even if you prefer to pay by card, we ask that you select Bank Deposit so that we can consolidate the details of your order. If you select card payment, your order will proceed directly to payment and shipping. If you have multiple orders, we will send you a summary of the consolidated details, so please wait to make payment until you receive this summary. Please note that payment can only be made once per shipment, prior to shipping! |
About Cancellations
Order cancellations must be requested within 3 days of receiving the confirmation email.
We are unable to accept cancellations after payment has been received. Thank you for your understanding.
About Returns
In principle, we do not accept returns.
As all of our items are aged vintage pieces, they are rarely in brand-new condition.
It is also not possible for us to describe the condition corresponding to every possible use case.
We kindly ask that you make your purchase with an understanding of the nature of vintage items. If an item is damaged during shipping, please send us a photo of the affected item. There is no need to return the item.
Additionally, if you receive a different item due to an error on our part, please contact us. We will begin the necessary process immediately.
Estimated Shipping Schedule
*We ship twice a week, in the first half and second half of the week.
Your order will be shipped on whichever of these days comes first.
Delivery typically takes about 5 days.
*We do not offer gift wrapping.
Out of consideration for environmental concerns, we do not use excessive packaging simply for appearance's sake.Aside from the shipping bag and tape, we try to use reused materials and discarded antique items whenever possible.
Important Notice Regarding Email Addresses.
We always respond to every order and inquiry we receive.
If you have not received a reply from us, please check your spam folder or your email settings.
We kindly ask that you set your email to receive messages from computers, or place your order using a computer-based email address.